Terms and Conditions

Account License and Use Agreement

Please read this document and keep a copy for your records. Use of CTRMA and NETRMA lanes constitutes your acknowledgement and acceptance of the terms of this Agreement. If you do not accept the terms of this Agreement, please provide notification directly to our Customer Service Center (CSC) to close your account.

  1. General
  2. Subject to the terms of this Agreement, the Central and North East Texas Regional Mobility Authorities (CTRMA, NETRMA) licenses to you the Automated Account. Following the opening of this Account, with use of the CTRMA and NETRMA lanes, you agree to the Account agreements and any other terms and conditions related to interoperability. Failure to comply with this Agreement may result in the suspension and/or termination of your Account and ability to use the lanes as well as additional penalties, fines, and fees, as provided by law.

    You cannot assign your rights or obligations under this Agreement.

  3. Rates, Fees, and Charges
  4. Applicable rates will govern the creation and ongoing usage of your Account.

    Applicable fees and/or charges (see Attachment A– Schedule of Fees and Charges) may be billed directly to your Account and deducted from your Account balance.

    As an Account holder, you are responsible for all tolls incurred from your travel on the lanes, even if someone other than you uses a vehicle assigned to your account.

    Please contact the Customer Service Center to contest the imposition of a fee or charge. If a fee or charge is rescinded, your Account will be credited the amount of the rescinded fee or charge.

  5. Use of License Plates
  6. Each license plate in use must be listed accurately on your account to ensure toll transactions are posted accurately. To confirm that your vehicle(s) are listed properly visit you online account or contact our Customer Service Center.

    Once an account is established and a license plate is listed on the account, use of you license plate will be authorization for payment towards toll lanes that are open and designated for your account use. When you use your license plate as a method of payment in these toll lanes, a non-refundable toll will be charged to your Account.

    Visit paymobilitybill.com and paytoll49bill.org for information on interoperable partners. You are responsible for verifying that the facility accepts your account type for payment.

  7. Toll Bills
  8. If the license plate information on your Account is not accurate, or is not accepted on the toll road used, you may receive a Toll Bill for payment of the toll, a violation, and/or administrative (late) fees, depending on the toll facility used.

    You may also receive a Toll Bill and/or violation if your Account balance is too low to cover the cost of the toll(s) incurred on the lanes. Toll(s) that are billed to you will be billed at a higher rate to offset the costs related to processing your license plate information.

    If you receive a statement from CTRMA and NETRMA for payment of a toll for the use on a facility, you must, no later than the due date specified in the statement, pay the amount owed or send a written request to the Customer Service Center for a review of the toll assessments contained in the statement. If you fail to comply, you may be charged an administrative (late) fee.

  9. License Plate Change
  10. If your license plate changes for any reason, you must notify the Customer Service Center immediately so the vehicle on your Account can be deactivated. Until CTRMA and NETRMA receives notice, you will be liable for any incurred tolls, fees, and/or charges that may be deducted from your Account or charged to your credit card as provided herein.

  11. Customer Account Types
  12. You must provide a license plate number and the state in which the vehicle is registered for each vehicle on your account in order to prevent the issuance of toll statements or administrative (late) fees. To update a license plate number or to confirm that license plate number(s) are correct on your Account, log in to your online Account or contact the Customer Service Center.

    The following customer Account types are available:

    A. Pre-Paid Registered Accounts

    Pre-Paid Registered Accounts allow an unlimited number of vehicles assigned to the Account at one time. To establish a Pre-Paid Registered Account, you must provide your name, mailing address, phone number, email address, and vehicle information (consisting of the year, make, model, and license plate number and issuing state).

    Payment on a Pre-Paid Registered account is accepted in the following forms: Credit Card, Debit card, Cash, Pay Pal, Personal Check, Cashier’s Check, and Money Order.

    Pre-Paid Registered Accounts must be pre-funded, and are subject to fees as documented in Attachment A.

    Pre-Paid Registered Accounts are replenished automatically with the payment method provided on your account. With the establishment of an account, authorization is confirmed for replenishment payments according to the account replenishment and threshold amounts.

    If inactivity on the account is detected for 13 months, the account will be closed, and any remaining balance will be returned to you.

    B. Post-Paid Account

    Post-Paid Registered Accounts allow an unlimited number of vehicles assigned to the Account at one time. To establish a Registered Commercial Post-Paid Account, you must provide your business name, primary contact name, secondary contact name, mailing address, phone number, and vehicle information (i.e. year, make, model, and license plate number and issuing state).

    Registered Commercial Post-Paid Accounts are postpaid automatically once a month on the anniversary of the account being opened.

    If payment is not provided within 10 days of the payment due date, tolls that were linked to the account will be issued as individual Toll Bills.

    Payment on a Post-Paid Registered account is accepted in the following forms: Credit Card, Debit card, ACH, Cash, Personal Check, Cashier’s Check, and Money Order.

    If inactivity on the account is detected for 13 months, the account will be closed, and any remaining balance will be returned to you.

  13. Account Management
  14. A. Prepaid Account

    Prepaid Accounts require the account holder to maintain sufficient funds to cover tolls and charges incurred by use of the account. Each time a registered vehicle is detected at a tolling point or the account incurs a fee, the applicable amount will be deducted from the prepaid balance of the account. If the account balance is insufficient to pay the amount owed, the account holder will remain liable for those amounts and is responsible for any related fees assessed as a result of the failure to pay the amount due. In addition, the account holder may be subject to other penalties as provided by law.

    B. Postpaid Account

    Payment for Postpaid Accounts must be sufficient to cover any tolls, fees, and charges incurred. If payment is insufficient to pay the amounts owed, the account holder will remain liable for those amounts and is responsible for any related fees assessed as a result of the failure to pay the amount due. In addition, the account holder may be subject to other penalties as provided by law.

    C. Replenishment Payments

    You may replenish your account with the options listed in your account type on the Pay by Mail website, over the telephone, or in person at the Customer Service Center. You may replenish your account by mailing a check or money order to P.O. Box 734182 Dallas, Tx 75373. You may also hand deliver a check, money order, or cash to the Customer Service Center. Please include the Account number on checks and money orders when making payments.

    D. Automatic Replenishment

    Your Account will automatically replenish using the primary payment method selected on your account type. Replenishment will occur when your Account balance reaches the Low Balance Threshold amount or the postpaid due date using the AutoPay program. The frequency of replenishment transactions will depend on toll road usage and other charges to your Account.

    Account replenishment amount is a minimum of $20 with the threshold minimum being $15. These amounts can be heightened upon request.

    E. Account Information

    You are responsible for ensuring that your Account information (address, vehicle(s), credit card(s), etc.) is up-to-date and accurate. If your Account is automatically replenished, it is vital to ensure that your credit card number(s) and expiration date(s) are up-to-date and accurate. You can verify and update your Account information by logging in to your Account at ct.rmatoll.com or net.rmatoll.com. Accounts can also be managed by calling or visiting the Customer Service Center.

    CTRMA and NETRMA may enlist services or resources that are, or may become, available to verify and update your Account information as necessary, including but not limited to your address and vehicle information. Failure to maintain your Account information may result in the issuance of a Toll Bills for payment of tolls, which must be paid in full until the Account is current and in good standing.

    F. Closed Accounts

    You may close your Account at any time by written or e-mail request to the Customer Service Center. In order to close your Account via e-mail, the request must be sent from the e-mail address on file for your Account. Once the request to close your Account is received, your account will no longer be valid. A refund of any remaining Account funds, after all applicable fees and charges have been applied, will be issued to you after the closing process is complete. If you replenish your Account by credit or debit card, a refund will be issued to the card on file. If you replenish your Account by cash, money order, or check, a refund check will be mailed to the address on file.

  15. Website
  16. You may use the website www.rmatoll.com to change or update your Account information. Your use of the websites shall be deemed your consent to modify your information within the account records system. In the case of a change in credit card information, updates made through the website shall be deemed as your authorization to charge (periodically, if applicable) that credit card for the amounts necessary to satisfy your obligations under this Agreement.

    In order to protect the privacy of your information to the extent allowed or required by law, CTRMA and NETRMA may require that you provide verifying information to access your Account. CTRMA and NETRMA reserves the right to deny access to your Account if the requested verifying information is not provided.

  17. Statements
  18. You can obtain an itemized statement either monthly or on-demand for your Account detailing the transactions, tolls, and other charges posted during the requested time period. Statements can be generated at no charge by logging in to your Account at www.rmatoll.com or see Attachment A for applicable mailed statement fees.

    Statements and other correspondence are automatically sent electronically unless specifically requested otherwise.

    All communications that CTRMA/NETRMA provides to you in electronic form will be provided by one or more of the following methods: (1) via e-mail, (2) by access to the pay by mail websites (3) via mobile applications, or (4) by requesting you download a PDF file containing the communication.

    Only one Account owner’s authorization is required to opt in to receive electronic statements or correspondence. For purposes of electronic notification on a joint or multiple owner account, you agree that electronic notifications for electronic statements delivered to the e-mail address of the account owner who enrolls will constitute delivery to all account owners, even if all account owners may not have access to such e-mail address.

  19. Interoperability
  20. Your account is valid on and limited to any CTRMA and NETRMA lanes including:

    • 183A Toll
    • 290 Toll
    • Mopac Express Lane
    • 71 Toll Lane
    • Toll 49
    • 45SW
    • 183S

  21. Termination of Agreement
  22. CTRMA and NETRMA may terminate this Agreement without notice at any time. Upon termination, any remaining Account funds (after all applicable fees and charges have been applied) will be refunded.

  23. Miscellaneous Provisions
  24. CTRMA and NETRMA are not liable for your use of or the performance the lanes previously listed. You agree to indemnify and hold harmless CTRMA and NETRMA against all damage, loss, cost, expense, or liability that relates to the misuse or unauthorized use of your account. You agree to indemnify and hold harmless CTRMA and NETRMA against all damage, loss, cost, expense, or liability that in any way relates to the use of your account.

    No interest will be paid on balances or deposits in your Account.

    CTRMA and NETRMA may change the terms of this Agreement at any time. Account holders will not receive advance written notice of changes to the terms of this Agreement and are responsible for monitoring Agreement updates posted on the pay by mail website. The new terms will be effective thirty (30) days after the notice is posted. Continued use of the account will constitute acceptance of the revised terms. If you do not accept the revised terms, you should cease using the account and notify the Customer Service Centers. Following notification, your Account will be closed as described above.

    You will be responsible for a returned check fee on any check returned unpaid by your bank (see Attachment A).

    You must obey all posted speed limits on toll facilities, including the approaches and entrance and exit ramps to the toll facility, and comply with all other state traffic laws.

    This Agreement shall be governed by the laws of the State of Texas. If any part of this Agreement is held to be invalid or unenforceable, all other parts shall remain in full force and effect.

  25. Non-Disclosure
  26. Account information will not be disclosed to third parties without your consent except as permitted by law and the policies of CTRMA and NETRMA.

  27. Contact Information
  28. If you have any questions about this Agreement or CTRMA and NETRMA, please visit the website at www.rmatoll.com. You may also call 833-762-8655 or visit the Customer Service Center at 14050 Summit Drive Suite 113A Austin, Tx 78728.

    ATTACHMENT A — SCHEDULE OF FEES AND CHARGES

      Returned Check (Insufficient Funds) $25:

      If a check is submitted and declined, a $25 nonrefundable non-sufficient funds fee (NSF) will be issued to the account. This fee will be taken from the prepaid toll amount and may result in an account replenishment. In the event of a negative balance due to an NSF fee being issued, the account holder will be responsible for the amount due and any Toll Bills issued due to an inactive account status.

      Statement delivery fee: $1.00:

      Account statements will be generated through email unless otherwise requested. If statements are requested to be mailed, a $1 fee will be assessed at each mailing. This fee is nonrefundable.

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